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Title	:	Crucial Conversations: Tools for Talking When Stakes Are High
Author	:	Kerry Patterson
Book Format	:	Paperback
Book Edition	:	Deluxe Edition
Pages	:	Pages: 240 pages
Published	:	July 9th 2002 by McGraw-Hill Education (first published September 16th 2001)
Categories	:	Business. Nonfiction. Leadership. Self Help. Language. Communication. Psychology

Crucial Conversations: Tools for Talking When Stakes Are High

Kerry Patterson

Paperback | Pages: 240 pages

Rating: 4.04 | 47148 Users | 2702 Reviews

Chronicle During Books Crucial Conversations: Tools for Talking When Stakes Are High

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want

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Original Title:	Crucial Conversations: Tools for Talking When Stakes are High
ISBN:	0071401946 (ISBN13: 9780071401944)
Edition Language:	English

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Ratings: 4.04 From 47148 Users | 2702 Reviews

Rate Out Of Books Crucial Conversations: Tools for Talking When Stakes Are High

I don't know if I can write a purely objective review, as though my brain were wiped clean of everything I know about conversations. The book that caught my eyes and my heart was Fierce Conversations, and both Fierce and Crucial cover the territory of conversations. But they do so quite differently, and which book helps each person more is first probably a matter of taste.Crucial is written in a very familiar business non-fiction style: two shades more friendly than an academic textbook, but

Very rarely have I come across so sensible, articulate and powerful a book, particularly from the Business/Self Help genre.The premise of this book is simple: Each of us, in all relationships in and outside of work that we conduct, face situations in which there is considerable gravitas attached to the outcome. Often, we behave less than were capable of in these circumstances, to unpleasant result. These are critical conversations, and theres a certain skill to conducting them well.The timing of

I love this book! It changed my life and I recommend it to everyone. One of the major problems that has plagued me all my life was becoming too emotional when things were important to me. This book has helped me recognize that I was getting upset and helped me deal with my emotions so I could come back to the conversations from a calmer place. The book is written in simple language with lots of repetition and stories to make it easy to read and understand. The authors also use a lot of acronyms

Ok, I read this because the boss suggested it. He suggested it because I don't deal well with overly emotional, crying, touchy feely people. I'm more of a "get the hell over it" kind of girl.The book is a jumbled up mess in the writing. It bounces from one example to the next, explains half a concept, jumps to another example, explains another part of a concept, and the might (or might not) get back to the original example. My guess is because it seems to have no less than 75 authors. Too many

A very insightful book that breaks down all the guiding points to a productive conversation even when emotions are high. Communication and emotional intelligence are skills that everyone can always improve upon, and this book has encouraged me to think more deeply about the way I express myself and how I can do better.

Crucial Conversations tackles one of the most difficult subjects in human relationships: How to navigate difficult conversations when 1) the stakes are high 2)opinions are at opposite ends, and 3) when emotions are charged. This book is so filled with insights and strategies, I had to read it twice and nearly use up two highlighters. At its core, the authors recommend asking yourself three critical questions before engaging in a difficult conversation: What do I want for myself?What do I want

Probably the most influential book I've read in the past five years. The concepts have probably been around for a long time, but this was my first exposure to them. I'm still learning how to do the things mentioned here, but it really has helped me shift the way I think about others. The authors have a web site with a lot of great stuff in it, and their monthly-ish newsletter is one I actually read!NOTE: I haven't actually re-read it since I first got it, so this is a review of impact and